Returns & Exchanges
At NEC UK, we want you to be completely satisfied with your purchase, which is why we offer a 30-day hassle-free return policy for all unworn apparel. If your new fashion piece isn't the perfect fit, we are here to help you with a seamless exchange or refund process.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Pack Your Items
Securely place the items in their original packaging with all NEC UK tags still attached to ensure the return is accepted.
Attach the Label
Print the prepaid shipping label provided via email and affix it clearly to the outside of your return parcel.
Drop Off and Track
Hand your package to any authorized drop-off point and keep your tracking receipt until your refund or exchange is processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing